Las Claves para entender a la Generación Z en 2017

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Las predicciones anuales de medios y digital enfatizan la magnitud del reto que presenta la nueva generación, sus valores y sus expectativas.

17 de enero de 2017, – Kantar Millward Brown, una agencia global de análisis para crear marcas significativas, lanzó sus predicciones de medios y digital para 2017. Por noveno año consecutivo, los pronósticos de la compañía han guiado a los expertos en marketing en los retos y oportunidades de los siguientes doce meses, ayudándolos a conformar sus estrategias digitales.

La prioridad del año en marketing será entender rápidamente las necesidades, aspiraciones y el comportamiento de la Generación Z, también llamados post-millennials o centennials. Las marcas tendrán que generar consumer journeys mejor conectados, menos intrusivos, y con un acercamiento más inteligente y mesurado que disuada al cliente de bloquear sus anuncios.

A la par, los especialistas tendrán que desarrollar contenido creativo que apele a la imaginación y las emociones del consumidor Z si quieren que este grupo clave los acepte. Actualmente hay más de 2 mil millones de centennials; aproximadamente el 27% de la población mundial nació entre 1997 y 2011.

“La Generación Z no solo cambiará cómo se comunican las marcas, también las retará a mostrar su transparencia y autenticidad de forma digital”, dijo Adriana Arriaga, Directora de Medios y Digital de Kantar Millward Brown. “Las estrategias exitosas invertirán en plataformas digitales que permitan a los consumidores co-crear y tener una experiencia compartida con la marca; la Generación Z quiere tener acceso a todo, probarlo, deshacerlo y volverlo a crear”.

Las marcas tendrán que ser más abiertas, compartir sus historias y sus metas, y dar detalles de su proceso de producción para que la Gen Z determine si se identifica con sus valores.

Por último, los gerentes de marketing tendrán que pasar de su actual enfoque en lo lineal, factual y lingüístico, hacia contenido digital que apele a la imaginación a través de tecnologías como la realidad aumentada (AR) y la virtual (VR), dos formatos inmersivos que generan imágenes más poderosas. La Gen Z responderá mucho mejor que los millennials a las narrativas emocionales y musicales. Esto brindará nuevas oportunidades para diseñar contenido creativo que mueva los sentidos de la gente.

Arriaga añadió: “Esto requerirá de un nuevo acercamiento al contenido de marcas. El terreno está fértil para innovar, y los encargados de marketing deberán monitorear de cerca qué formatos les parecen intrusivos a los consumidores, sobre todo en sus pantallas móviles. Junto con esta nueva forma de crear contenido, las marcas tendrán que proveer una experiencia unificada en todos los puntos de contacto. La Gen Z creció conectada, y los modelos online/offline los impacientan y les parecen más viejos que ellos. Este grupo no se adaptará”.

Para hacer que todo esto suceda, hay que tener una sola visión del consumidor y una experiencia congruente de marca, lo que requerirá de nuevas ideas y tiempo e inversión considerables. Para muchas marcas bien establecidas, será necesario invertir tiempo enfocado en la mejora de su propia estructura y manejo de datos. En 2017, la meta será cuidar el tono y hacer que la experiencia se unifique a través de varios puntos de contacto de manera sinérgica para que se tenga más impacto e influencia. 

Kantar Millward Brown también prevé otros cambios:

•            Encontrar un balance entre targeting e intrusión. En 2017, los responsables de marketing se enfocarán en hallar el balance adecuado entre el targeting programático y un nivel de intrusión de mensajes que a los clientes les parece incómodo. Los publicistas y sus agencias deberán mezclar más ampliamente sus datos de targeting de audiencia basados en afinidad de marca, intereses, y demografía aproximada. Kantar Millward Brown espera ver un cambio en el targeting simplista que se basa en un solo input, ya sea comportamiento (websites, cosas en el carrito de compras), demografía o afinidad de marca.

•        Más sinergia de medios – Los expertos se enfrentarán de inmediato a la creciente sinergia de medios y su potencial para maximizar el impacto de marca y ventas. Los estudios de CrossMedia de Kantar Millward Brown muestran que las sinergias pueden crear el 25% de efectividad de medios a nivel global y casi el 40% en la región Asia-Pacífico. Cada vez surgen más sinergias sin relación a la TV y es importante considerar que si se quieren potencializar es necesario considerar la sincronización creativa así como la duplicidad y la activación gradual de los medios.

•        Acciones positivas para disuadir el ad blocking – La buena noticia para las marcas es que se podría revertir el aumento de bloqueos de anuncios comerciales. Se tendrán que inventar mejores formatos para afianzar un vínculo proactivo con el consumidor, así como analizar los motivos reales por los cuales la gente bloquea los anuncios.

 

“Todos los años hay nuevos retos, pero la Generación Z es muy distinta de sus predecesoras a nivel consumidor. Son muchos y muy móviles, crecieron durante una crisis financiera global y serán muy exigentes con las marcas que quieran ganarse un lugar en sus vidas. Entender las particularidades de este grupo deberá ser la prioridad de los expertos, que tendrán que adaptar sus herramientas de comunicación en los años por venir”, concluyó Adriana Arriaga.

 

 

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